Monday, July 11, 2011

Feel my plight

             There are nights, rarely, that go off without incident, There are nights when a something may go south. There are the nights where a table is going wrong and they in turn cause a domino effect with the other tables around them. But the worst kind of night is when you get a two fer, that's when two thing happen in two different parts of the restaurant at the same time that reeks havoc through out.When your the only one that is running damage control and a two fer happens its not instantly controllable.
               A family of three came in to the bar area and took a booth, An other family of three came in and were seated in the dining room. As soon as they got seated the action started. The young couple in the bar with their rambunctious little guy that they let run free. He was running laps everywhere and I mean ever where. Mean while the other family of three, a considerably old couple that either stole their child or was a really late starter, was putting in there order. As the little terror returned to his young parents , the food was being delivered to the  to the other trio. This may get a little confusing which is cool so you can feel my plight. The older couple celebrating there anniversary sent back a burger that was under cooked and wanted a new one made. I went to check on the table. I apologized for our mistake and said that I would get another on out asap. The husband, who's food it was, said thanks, I asked the rest of the table if everything was ok. The young daughter said great! The wife said nothing just stared an angry stare at me with arms folded and lips clamped. Meanwhile at the other table the little heathen has returned and was bouncing on the booth seat which caused him to projectile vomit. I could not believe how much puke came from this small kid.  As we attended to the clean up the waiter of the other table came to me and said the other burger was up. I stopped what I was doing, took off the gloves, washed my hands and ran the burger to the table. Again I apologized, asked if anyone need anything. The man said no thank you, the daughter said no thank you and the wife said nothing. Only the mean, lip clamped stare. I quickly returned to the clean up where now other tables are complaining about the smell. As I apologized to the other tables and assured them that the problem would be fixed post-haste. The waiter from the burger table came to me as I was scooping out the puke from the crack of the booth to tell me that this one was over cooked. I asked the waiter to ask the man what he would like to do. He came back to me and said that he just wanted it off the bill. After I had gotten the smell under control I went by the burger table to apologize once more. That's when the wife exploded. "Every time we come in here its fucked up, he hasn't eaten and is starving and you don't even think it worth your time to come by the table to fix the problem. All you could do is drop a burger and run. If you don't want to do your job, why not do us all a favor and move on. I promise you we will not be back." Now feeling beaten up at this point, I could totally relate to the term "going postal". I apologized again and I walked away from that table to returned to the contaminated puke site to finish up that clean up. Another waiter came to me and said, "I've had to wait on that lady before. Shes always a bitch, always says she will not be back and  there she is again." And that's a two fer. If only awful people were not allowed to go out into public, what a great job this would be. I love my job I love my job I love my job!

           

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