It's been awhile and I know I've been off the grid, but I have remained loyal to the F&B life. The jobs may have changed but the colorful employees and guests still make for a great story. The F&B community is by far the most resilient group. But I've gotta say, the pandemic has taken it's toll on us. We've lost a lot of our world wide family. You cant turn on the TV or radio without hearing "stay out of restaurants". We all need to be creative and flexible to get through this crap and we will. We are ten months in and there is light at the end of the tunnel. Thank God the human psyche needs that interaction to be treated nice, to laugh, to cry, to be surprised and yes, to bitch. Without us homicides go up, but with us, we just wish they would. Don't ever underestimate the importance of our industry, the human race could not survive without us. We deal with all kinds of emotion sand situations from both our team and or our guests. There are times we want to hug and other times we want to stick a fork into someone's neck. I know that some of you that read this blog aren't in the industry and think you can relate, but the truth is in your industry, you don't always have a fork handy. You all continue to do what you do, You all have stories to tell and I want to hear them all. Thanks for your loyalty and patients
Saturday, December 5, 2020
Saturday, November 15, 2014
86 it
Running outta stuff sucks. From a customers stand point, you look at a menu and talk your whole psyche into that one item that screams EAT ME! Smiling with confidence, your hands folded atop you closed menu, you are prepared to order. The sharp good looking server returns to take your order. You say exactly what you want as you hand the menu to your now BFF. Then with artificial remorse the now not so attractive server says "I'm sorry, we're outta that." Your shoulders slump forward as though your entire soul has been ripped from your being and in that shaky voice, you ask for the menus back. " We can't be expected to have every item that's needed on the menu". Really? NO CUSTOMER EVER WANTS TO HERE THAT. Every effort should be made to get whatever your guests needs and or wants.
I go back to the kitchen to inform them a large table was just seated here at the tail end of lunch. The kitchen then informs me that we are almost out of potato chips. Two minutes later I'm Standing in line with my two bags of utz potato chips at the always crowded Walmart, across the street. I had to count back from a hundred to keep from exploding, I had forgotten that it was the 15th of the month when the EBT cards are all reloaded. I'm in the ten items or less line, one of two lines open, behind a woman on her phone with two small children and her mother (I'm guessing). One child sitting content in the full cart. The other is on the loose, screaming while pulling candy from the shelves and throwing it on the floor. She runs threw the line slamming into my legs as though she's in a bouncy house. The mother of course is oblivious to the child's bad behavior. I catch the eye of the grandmother then look at the ill behaved child the back at the grandmother, unsurprising she too does nothing. Everyone in ear shot has to be annoyed, but going on with business as though the child isn't there. This went on for what felt like hellish eternity. On the last pass, the brat hits my legs again, she stops, looks up at me and with jaw wide open screams a full lung. I snapped, everything went red and all control was lost. What happened next happened so fast and automatic for the situation it even took me by surprise. I bent over with hands on knees and now face level with the little demon child, my jaw drops open and with every ounce of pent up frustration I screamed a scream that blew the small child's hair back. As I regained composure I realize that all of Walmart was silent and focused on me. Even the mother stopped talking on her phone and is staring at me as though she is angry at me. Now finding humor in the situation, I said aloud "what, it's only ok for her?" pointing at the stunned and now quiet child. I was truly expecting a roar of applause and cheers from the crowd around me but what I got was hateful stares and silence. Even the cashier didn't greet me as it became my turn in line. I payed for my chips, grabbed my bag, with a proud bounce in my step and a smile on my face I left the building. To all you parents out there that have gotten numb to bad behavior, a swift swat to the ass by you would have avoided this situation. To all you assholes that think it's ok to be in the ten items or less line with a full cart, FUCK YOU!
I get back to work with the chips and one of the cooks says "did you get pickles?" How quickly one loses the proud bounce in the step and the smile on the face.
I go back to the kitchen to inform them a large table was just seated here at the tail end of lunch. The kitchen then informs me that we are almost out of potato chips. Two minutes later I'm Standing in line with my two bags of utz potato chips at the always crowded Walmart, across the street. I had to count back from a hundred to keep from exploding, I had forgotten that it was the 15th of the month when the EBT cards are all reloaded. I'm in the ten items or less line, one of two lines open, behind a woman on her phone with two small children and her mother (I'm guessing). One child sitting content in the full cart. The other is on the loose, screaming while pulling candy from the shelves and throwing it on the floor. She runs threw the line slamming into my legs as though she's in a bouncy house. The mother of course is oblivious to the child's bad behavior. I catch the eye of the grandmother then look at the ill behaved child the back at the grandmother, unsurprising she too does nothing. Everyone in ear shot has to be annoyed, but going on with business as though the child isn't there. This went on for what felt like hellish eternity. On the last pass, the brat hits my legs again, she stops, looks up at me and with jaw wide open screams a full lung. I snapped, everything went red and all control was lost. What happened next happened so fast and automatic for the situation it even took me by surprise. I bent over with hands on knees and now face level with the little demon child, my jaw drops open and with every ounce of pent up frustration I screamed a scream that blew the small child's hair back. As I regained composure I realize that all of Walmart was silent and focused on me. Even the mother stopped talking on her phone and is staring at me as though she is angry at me. Now finding humor in the situation, I said aloud "what, it's only ok for her?" pointing at the stunned and now quiet child. I was truly expecting a roar of applause and cheers from the crowd around me but what I got was hateful stares and silence. Even the cashier didn't greet me as it became my turn in line. I payed for my chips, grabbed my bag, with a proud bounce in my step and a smile on my face I left the building. To all you parents out there that have gotten numb to bad behavior, a swift swat to the ass by you would have avoided this situation. To all you assholes that think it's ok to be in the ten items or less line with a full cart, FUCK YOU!
I get back to work with the chips and one of the cooks says "did you get pickles?" How quickly one loses the proud bounce in the step and the smile on the face.
Thursday, November 13, 2014
They have to squash the beating heart
I will never regret the career choice (over all) that I have made for myself. Friends, family and anyone that can appreciate a good time is who I live and thrive to entertain. Unlike other forms of entertainment, a restaurant can hit all the pleasure senses.through sight, sound, smell and feel leading to intoxicating euphoria. This career was never about the money, although a perk. Its about the affect that I have on a group of people willing to allow themselves the opportunity to give themselves over and for me to take them away for the evening. The next day when they wake to begin the same old grind, a passing thought of the night before takes them away again, long enough to bring a slight smile to their face. The infinite amount of pride that comes from succeeding in my quest is indescribable and I will be in constant search of that high till the day that I die. The down side to this is that a dream that crashes and burns can be so shameful it becomes debilitating and if anyone that trusted me with there life was hurt in the crash, well that's a dagger to my core.
Most family restaurants, mom and pop joints and privately owned establishments probably have adopted most of these ideals in order to be successful. So how do the false facade, long distant micro managed, robotic service, pre-manufactured warmed food, of a corporate restaurant, survive? As in big government, a select few in an office building called "home office" first hire a crew of good natured people. Train them, lead them to believe that they have their best interest at heart, then send them to the front line to do the dirty work, until their life has run dry. Next hire a lobbyist that will advertise their brand to convince weak minded individuals that they will have fun and good food, all at a value. In reality they just want to cattle drive as many fools as they can, collecting what they can, then smile as they lead them out the door. They've even figured into the price of a non complainer's check, enough money to take care of the entitled, system playing, moral less, blood suckers that know if they complain loud enough they will not have to pay. To those of you that play that game, shame on you. The server you stiffed suffers, the team suffers and the manager on duty suffers, all so you can get something you didn't pay for. Hey, I dare you to try that shit in one of the non corporate places. You won't get far with that, we are close to the restaurant in every way and we believe in the products and services we provide. It's best you go where you will continue to get standard food for free.What kind of message is corporate America sending when they reward awful people for bad behavior and drain the life out of the hard working front line. To all my friends that work at these places on the front line, know that you have amazing skills but mostly you have tolerance. If you left there you would make better money, with a ton less stress, catering to only a very small portion of those gross people and where your bosses and guests really do appreciate you. Its real to the core with no facade. Now I'm not saying I didn't learn a lot, the corporate concept does have its merit. I just don't understand why they have to squash the beating heart. If any of you private restaurateur need hired help, hiring ex corporate people is like saving a puppy from the pound. They are the most loyal and eager to please because you got them out of that awful place!
Please keep your hard earned money local, entertain yourself non corporate.
Most family restaurants, mom and pop joints and privately owned establishments probably have adopted most of these ideals in order to be successful. So how do the false facade, long distant micro managed, robotic service, pre-manufactured warmed food, of a corporate restaurant, survive? As in big government, a select few in an office building called "home office" first hire a crew of good natured people. Train them, lead them to believe that they have their best interest at heart, then send them to the front line to do the dirty work, until their life has run dry. Next hire a lobbyist that will advertise their brand to convince weak minded individuals that they will have fun and good food, all at a value. In reality they just want to cattle drive as many fools as they can, collecting what they can, then smile as they lead them out the door. They've even figured into the price of a non complainer's check, enough money to take care of the entitled, system playing, moral less, blood suckers that know if they complain loud enough they will not have to pay. To those of you that play that game, shame on you. The server you stiffed suffers, the team suffers and the manager on duty suffers, all so you can get something you didn't pay for. Hey, I dare you to try that shit in one of the non corporate places. You won't get far with that, we are close to the restaurant in every way and we believe in the products and services we provide. It's best you go where you will continue to get standard food for free.What kind of message is corporate America sending when they reward awful people for bad behavior and drain the life out of the hard working front line. To all my friends that work at these places on the front line, know that you have amazing skills but mostly you have tolerance. If you left there you would make better money, with a ton less stress, catering to only a very small portion of those gross people and where your bosses and guests really do appreciate you. Its real to the core with no facade. Now I'm not saying I didn't learn a lot, the corporate concept does have its merit. I just don't understand why they have to squash the beating heart. If any of you private restaurateur need hired help, hiring ex corporate people is like saving a puppy from the pound. They are the most loyal and eager to please because you got them out of that awful place!
Please keep your hard earned money local, entertain yourself non corporate.
Sunday, November 9, 2014
Are you fuckin kiddin me
This day I'm about to tell you about, ran as they all do, normal ups and downs. Same bitchy customers complaining about the same fucking thing and ending with "I will never be back" and that's cool, if only that were true. My staff dragging ass also complaining how awful the night was with difficult guests that were all lousy tippers, leaving me wishing I had a pocket full of tissues to hand out. Then as the night winds down, the staff now getting their second wind because a cold beer is waiting on them at another bar, a critical mistake was made.
It was down to three of us, one waiter, one dish guy and me. The waiter had changed his cloths and was hanging with me till its time to leave, the dish guy was on his last couple of duties to finish up. Next to the bar, visible to the whole restaurant, the waiter and I stood talking about the horrific motor cycle wreck I had had a couple weeks earlier. Proud of my wounds, I put my walking cane down to show the waiter my extreme road rash, when we heard a noise at the Togo door. We looked up at the same time to see a hooded masked man rounding the corner pointing a gun at us. Immediately I laughed and said "are you fuckin kiddin me?" Thinking it was a prank by someone I may have pranked before. No response from the intruder as he swiftly moved closer and again I asked, not laughing now, "are you fuckin kiddin me?" With his out reached hand holding the gun, now only a couple feet away and pointing it at my face says "I'm not fuckin kiddin". I couldn't help but to stare at the mesh cladded face, I could almost see a human under it all. "Stop lookin at me mother fucker" he yell at me, I methodically look down towards the floor and thinking this shit isn't funny. He grabs the waiter and pushes him towards the kitchen doors as though knowing where he's going. Then turns and grabs me to push me towards the kitchen doors, I struggled to stay walking on my wounded legs and no cane. As we entered the kitchen, the dish guy had no idea what was coming through the door, nor did the robber know the dish man was back there. This freaked the dish guy out who was wearing headphones and didn't hear any of the ruckus, but even worse it freaked out the robber. Keeping the gun on me and the waiter, he reached over with his free arm and grabbed the dish guy by the back of his shirt and threw him across the room in front of us and now amped up he yells "get on back to the safe". I honestly cant tell what was going through my mind at this point because it just didn't seem real. When we were all outside the office door, the robber, forced my two fellow workers to the floor and aiming the gun to their heads. In a voice that seemed unstable from fear and anxiousness the robber said to me "get in there and open the safe". I complied but being nervous myself I fumbled around with the combination and just like in the movies, was unsuccessful in opening the first try. This infuriated the robber and he starts yelling "I'm going to blow their fuckin heads off if you don't get that safe open now." I stopped what I was doing to regroup then looked at him and said "calm down, your making me nervous". Robbery 101, never tell a robber to calm down. "Nervous! Your about to be dead" he hollered, there might have been another "mother fucker" I don't even know. I turned and open the safe per his request. He throws a mesh bag at me and instructs me to put all the money in it. Its funny the power of money, all of our lives are at stake for money that belongs to none of us, yet I still don't want him to get it all. In the bottom of the safe were two deposits that probably totaled 6000.00 dollars. I skipping right over them I went to the two cash drawers that combined had less than $600.00 in them and a lot of that was rolled change. I put it all in the bag and started to hand it to him. He said "that can't be everything" I said that it was. Then he did something that seemed to knowledgeable, he pointed to the file cabinet drawer that we keep a bank in during operation, I opened the drawer to show him it was empty now. He took the bag, instructed us to leave our cell phones on the desk then he pushed us all towards walk in "get in". We all complied and before he closed the door on us he said "now count back from a thousand" We all looked at each other with humor and all said at the same time "a thousand". Now in that same class earlier, Robbery 101, we would have learned NOT TO SAY ANYTHING. The robber fired two rounds into the dish guy killing him instantly, is what you are probably thinking right now but you are wrong. The felon simply replied "If you ever want to see your families again, count back from a thousand." We made it to Nine hundred and ninety when we ran out, grabbed our phones then quickly returned to the walk in. We called 911 and the bosses. Everything was pretty much a blur after that, I do remember one of the of the accusatory detectives asked me why I didn't hit one of the many panic buttons in the building. I told him that I didn't know of them. He began to point them all out to me. One behind the bar, one in the safe and one in the walk in. I ask him, if I had pushed one would you all have swarmed the building? He said of course we would have, I replied "sure glad I didn't hit the panic button because then it would be a hostage situation!
A couple of days went by and the dish guy stopped coming to work, another week and the server got another job. I can't shake the thought of my crew on the floor with the gun poised on them. The Robber was never caught. Oh and the critical mistake was that the out going staff was in such a hurry leaving to get that cold beer down the road, they left the togo door slightly ajar.
It was down to three of us, one waiter, one dish guy and me. The waiter had changed his cloths and was hanging with me till its time to leave, the dish guy was on his last couple of duties to finish up. Next to the bar, visible to the whole restaurant, the waiter and I stood talking about the horrific motor cycle wreck I had had a couple weeks earlier. Proud of my wounds, I put my walking cane down to show the waiter my extreme road rash, when we heard a noise at the Togo door. We looked up at the same time to see a hooded masked man rounding the corner pointing a gun at us. Immediately I laughed and said "are you fuckin kiddin me?" Thinking it was a prank by someone I may have pranked before. No response from the intruder as he swiftly moved closer and again I asked, not laughing now, "are you fuckin kiddin me?" With his out reached hand holding the gun, now only a couple feet away and pointing it at my face says "I'm not fuckin kiddin". I couldn't help but to stare at the mesh cladded face, I could almost see a human under it all. "Stop lookin at me mother fucker" he yell at me, I methodically look down towards the floor and thinking this shit isn't funny. He grabs the waiter and pushes him towards the kitchen doors as though knowing where he's going. Then turns and grabs me to push me towards the kitchen doors, I struggled to stay walking on my wounded legs and no cane. As we entered the kitchen, the dish guy had no idea what was coming through the door, nor did the robber know the dish man was back there. This freaked the dish guy out who was wearing headphones and didn't hear any of the ruckus, but even worse it freaked out the robber. Keeping the gun on me and the waiter, he reached over with his free arm and grabbed the dish guy by the back of his shirt and threw him across the room in front of us and now amped up he yells "get on back to the safe". I honestly cant tell what was going through my mind at this point because it just didn't seem real. When we were all outside the office door, the robber, forced my two fellow workers to the floor and aiming the gun to their heads. In a voice that seemed unstable from fear and anxiousness the robber said to me "get in there and open the safe". I complied but being nervous myself I fumbled around with the combination and just like in the movies, was unsuccessful in opening the first try. This infuriated the robber and he starts yelling "I'm going to blow their fuckin heads off if you don't get that safe open now." I stopped what I was doing to regroup then looked at him and said "calm down, your making me nervous". Robbery 101, never tell a robber to calm down. "Nervous! Your about to be dead" he hollered, there might have been another "mother fucker" I don't even know. I turned and open the safe per his request. He throws a mesh bag at me and instructs me to put all the money in it. Its funny the power of money, all of our lives are at stake for money that belongs to none of us, yet I still don't want him to get it all. In the bottom of the safe were two deposits that probably totaled 6000.00 dollars. I skipping right over them I went to the two cash drawers that combined had less than $600.00 in them and a lot of that was rolled change. I put it all in the bag and started to hand it to him. He said "that can't be everything" I said that it was. Then he did something that seemed to knowledgeable, he pointed to the file cabinet drawer that we keep a bank in during operation, I opened the drawer to show him it was empty now. He took the bag, instructed us to leave our cell phones on the desk then he pushed us all towards walk in "get in". We all complied and before he closed the door on us he said "now count back from a thousand" We all looked at each other with humor and all said at the same time "a thousand". Now in that same class earlier, Robbery 101, we would have learned NOT TO SAY ANYTHING. The robber fired two rounds into the dish guy killing him instantly, is what you are probably thinking right now but you are wrong. The felon simply replied "If you ever want to see your families again, count back from a thousand." We made it to Nine hundred and ninety when we ran out, grabbed our phones then quickly returned to the walk in. We called 911 and the bosses. Everything was pretty much a blur after that, I do remember one of the of the accusatory detectives asked me why I didn't hit one of the many panic buttons in the building. I told him that I didn't know of them. He began to point them all out to me. One behind the bar, one in the safe and one in the walk in. I ask him, if I had pushed one would you all have swarmed the building? He said of course we would have, I replied "sure glad I didn't hit the panic button because then it would be a hostage situation!
A couple of days went by and the dish guy stopped coming to work, another week and the server got another job. I can't shake the thought of my crew on the floor with the gun poised on them. The Robber was never caught. Oh and the critical mistake was that the out going staff was in such a hurry leaving to get that cold beer down the road, they left the togo door slightly ajar.
Saturday, November 8, 2014
I miss this blog
I know I've been missing awhile and I have an explanation. You see my last job in this life journey was a corporate one. When they caught wind of this blog I was told to stop or i could be TERMINATED. Even though it was such a great release of frustration and pent up stress, I was to scared of the word TERMINATED, that I complied. I have an awesome new job that is not threatened by my posted word, so with that being said, I'm back. It's pretty cool to see that the blog has stayed alive. It took me a while to figure out how to get back on because I'm technically retarded. I need to read where I left off, then I will get you up to speed. Lots has happened in the past two years and I'm looking forward to telling you my stories.
Monday, April 2, 2012
Bombardment into Choas
You know that on any given day in this business, you are open to many different problems that you are expected to react to professionally and over come quickly. Some days may be completely uneventfully, where as others may bombard you into chaos. I had one of those days recently and here's how it went down.
Its early on a Sunday, when all the good church goers are released from the afternoon sermons. The restaurant hasn't done a whole lot until now, but here they come in groves. Mean while the restaurant crew is working furiously to get set for the on slot of hungry people heading their way. The first hurdle that we see is that we are short staffed both front and back of house. Down one cook and two servers. To late to call anyone in so you MFD.(make fuckin do) Its a ruff start but we make it through the first wave. The second wave comes through and our computers go down. We are unable to run credit cards, we hand write the vouchers and over come this hurdle. One of the servers came and said that a guest wanted to know if he could use his EBT card, I asked what that was and the server said "its a food stamp card" I simply shook my head and said "no".Now the computers are up, business slows down to a point where everyone working their ass off gets a reprieve. That's when the final straw hits.
One of my servers come to me to tell me that a guest needs to talk to me. I asked him what was up, he said that one of his guests was accusing him of stealing the mans leather coat. I said "WHAT?" Yea, the server said, Its the same guy that wanted to use the EBT card. I took a deep breath and I went to the table. There were three of them in their Sunday best. I asked what they needed and the big man, easily 350 lbs stood up and barked that his leather coat was stolen with his wallet containing two hundred fifty dollars and that they weren't going any where till he got his coat back. I told him to calm down that I would be right back. First of all the waiter weighed in at maybe a buck seventy wet, so why would he steal a coat that Mohmar the tent maker made. Anyway I went to the office and rewound the tape on the cameras and found that the man didn't have the coat when he came in. I returned to the table, told them my findings as I pointed out the cameras. Nothing else was said, they simply payed their bill and left. No apology to the server that was accused and of course no tip. I wanted to throat punch the asshole. Instead I chose to blog
Its early on a Sunday, when all the good church goers are released from the afternoon sermons. The restaurant hasn't done a whole lot until now, but here they come in groves. Mean while the restaurant crew is working furiously to get set for the on slot of hungry people heading their way. The first hurdle that we see is that we are short staffed both front and back of house. Down one cook and two servers. To late to call anyone in so you MFD.(make fuckin do) Its a ruff start but we make it through the first wave. The second wave comes through and our computers go down. We are unable to run credit cards, we hand write the vouchers and over come this hurdle. One of the servers came and said that a guest wanted to know if he could use his EBT card, I asked what that was and the server said "its a food stamp card" I simply shook my head and said "no".Now the computers are up, business slows down to a point where everyone working their ass off gets a reprieve. That's when the final straw hits.
One of my servers come to me to tell me that a guest needs to talk to me. I asked him what was up, he said that one of his guests was accusing him of stealing the mans leather coat. I said "WHAT?" Yea, the server said, Its the same guy that wanted to use the EBT card. I took a deep breath and I went to the table. There were three of them in their Sunday best. I asked what they needed and the big man, easily 350 lbs stood up and barked that his leather coat was stolen with his wallet containing two hundred fifty dollars and that they weren't going any where till he got his coat back. I told him to calm down that I would be right back. First of all the waiter weighed in at maybe a buck seventy wet, so why would he steal a coat that Mohmar the tent maker made. Anyway I went to the office and rewound the tape on the cameras and found that the man didn't have the coat when he came in. I returned to the table, told them my findings as I pointed out the cameras. Nothing else was said, they simply payed their bill and left. No apology to the server that was accused and of course no tip. I wanted to throat punch the asshole. Instead I chose to blog
Monday, March 26, 2012
Camaraderie
The coolest thing about this business is the instant camaraderie amongst all food and beverage people. We feel each others pit falls as well as each others successes. We may have never met before, but when in a room together for the first time there is an instant bond. We all have each others backs as though we've known one an other for ever. Like family.
It was another tough night, that was busy and demanding. Things were beginning to settle down when one of my waiters came to me and said that he wanted to show me something. We walked over to his section and he pointed at a table that once hosted four teenagers just a short time ago. They were gone but left behind a table topped with torn up napkins and overturned salt and pepper shakers and the sugar packets that once rested in a caddy, were thrown about. A napkin was left with a hand written message that simply said "Please read all...clean up our mess" I felt bad for the waiter, for he did have to clean it up knowing he made nothing off that table. I wish I had caught the little bastards out in the parking lot, but it was probably better that I didn't. After we closed we all met at our favorite watering hole where we get a chance to unwind and blow off some steam. Everyone had their stories that night of the demanding non tipping customers, but I felt the need to tell the one waiters story. I told it to our waitress, that I had never seen before that night, loud enough for the whole table to hear. All had their opinions on what they would have done to those ass holes. The waitress waiting on us now realized that we were family. She looked, the waiter that got screwed, right in the eyes and said "that sucks, people suck". He smiled and felt better because she truly cared. Better yet, we never had to wait for anything that night. Gotta love that camaraderie!
It was another tough night, that was busy and demanding. Things were beginning to settle down when one of my waiters came to me and said that he wanted to show me something. We walked over to his section and he pointed at a table that once hosted four teenagers just a short time ago. They were gone but left behind a table topped with torn up napkins and overturned salt and pepper shakers and the sugar packets that once rested in a caddy, were thrown about. A napkin was left with a hand written message that simply said "Please read all...clean up our mess" I felt bad for the waiter, for he did have to clean it up knowing he made nothing off that table. I wish I had caught the little bastards out in the parking lot, but it was probably better that I didn't. After we closed we all met at our favorite watering hole where we get a chance to unwind and blow off some steam. Everyone had their stories that night of the demanding non tipping customers, but I felt the need to tell the one waiters story. I told it to our waitress, that I had never seen before that night, loud enough for the whole table to hear. All had their opinions on what they would have done to those ass holes. The waitress waiting on us now realized that we were family. She looked, the waiter that got screwed, right in the eyes and said "that sucks, people suck". He smiled and felt better because she truly cared. Better yet, we never had to wait for anything that night. Gotta love that camaraderie!
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