On any given day, I could have a run in with an unhappy guest. Sometimes its easily handled, other times its not. All you can do is to keep your calm, don't take any of it personal and avoid other guests from being affected by any disruption. Some people think that the louder they get the quicker things will go in their favor. FYI, I will not fold to loud, rude behavior. I will simply ask you to leave.
I was having a busy shift one day when I was called to the bar for an unhappy guest. When I got there I could see a potential problem looming. At the end of the bar sat two heavy set black women and one heavy set black man. and they appeared to come straight out of the ghetto. sitting a couple seats from them were three country rednecks that just came in from hunting. The three ghetto people had a problem with their chicken wings being raw. The spokes person for their group spewing Ebonic bull shit loudly at me, saying they were going to die from eating the raw wings. I asked the big woman to calm down as I explained that our wings come to us full cooked and she would not get sick. I told her I would cook them all new wings and I will cook them crispy. I removed the wings from in front of them and went to the kitchen. When the new wings were ready, I took them to the ghetto big three. Before all three plates were down the spokes person once again started screaming raw wings. I raised my voice to her now and said "please stop saying that, its not true." She then said "get us new ones", I told her no, that if she was not satisfied with the wings I would take them off their bill. I asked If she would like something different. She Said "I want wings", again I said no. She pushed the wings at me and instructed the other two to do the same. The big man said"nothins wrong with mine", she then yell at him" your gonna die if you eat them." Again I asked her to stop saying that. Then one of the rednecks had had enough. He says "god damn lady I ain't ever seen you people push chicken away before" My jaw dropped as to leave me speechless and in shock, I turned quietly from the group with the chicken wings in hand and went into the kitchen. I couldn't help but to wonder if they were killing each other right then. After regaining my composure I returned, the only one now sitting at the bar was the redneck that spoke his mind. I asked where everyone was and the bartender told me they all payed and left. I was happy that there had not been incident and the night was quiet from then on.
No comments:
Post a Comment